Privacy Policy

Welcome to jiliu, the Philippines' leading online casino and sports betting destination. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://jiliu.cam or use any of our gaming services, including JILI slots, bingo, live dealer games, and sports betting.

By creating an account and using jiliu's platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not register or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Information We Collect

1.1 Personal Data You Provide

When you register for a jiliu account, we collect personal information that you voluntarily provide to us. This includes, but is not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address (including city such as Manila, Cebu, Davao, Quezon City, or Makati), and username.
• Identity Verification Documents: Government-issued ID (such as Philippine passport, driver's license, or Unified Multi-Purpose ID), selfie photos, and other documents required for Know Your Customer (KYC) and anti-money laundering (AML) compliance under Philippine law and PAGCOR regulations.
• Payment and Transaction Data: Bank account details, GCash or PayMaya account information, BPI/BDO/Metrobank account numbers, deposit and withdrawal history, payment method preferences, and transaction amounts in Philippine Peso (PHP).
• Communication Records: Messages you send to our customer support team via live chat, email at [email protected], or other communication channels, including complaint histories and resolution records.
• Marketing Preferences: Your consent to receive promotional emails, SMS notifications, push notifications, and marketing communications about bonuses, tournaments, and new game releases.

1.2 Data Collected Automatically

When you access jiliu's platform, we automatically collect certain information about your device and browsing behavior through cookies, server logs, and similar tracking technologies:

• Device and Browser Information: IP address, browser type and version (Chrome, Safari, Firefox), operating system (Windows, macOS, iOS, Android), device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, click patterns, game sessions (including games played, bet amounts, wins and losses), deposit and withdrawal activities, referral sources, and navigation paths through our website.
• Geolocation Data: Approximate location based on IP address to verify that you are accessing our services from within the Philippines, as required by our licensing and regulatory obligations.
• Cookies and Tracking: Session cookies, persistent cookies, web beacons, and pixels to remember your login preferences, improve site performance, analyze traffic patterns, and deliver personalized game recommendations.

1.3 Third-Party Sources

In some cases, we may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, bank partners) confirming transaction details and verifying payment authenticity.
• Identity verification services validating your government-issued documents and performing fraud prevention checks.
• Affiliate partners and marketing channels that referred you to jiliu, providing aggregated traffic and conversion data.
• Social media platforms if you choose to link your Facebook or Google account for faster registration or login.

2. How We Use Your Information

jiliu uses the information we collect for multiple legitimate business purposes in connection with our online gaming operations:

2.1 Account and Service Management

• Creating and maintaining your jiliu player account.
• Verifying your identity and age (ensuring you are 21 years or older, as required under Philippine gambling laws).
• Processing deposits, withdrawals, and internal wallet transfers.
• Providing customer support in English and Filipino through our 24/7 live chat and email channels.
• Managing your gaming preferences, favorite games, and personalized dashboards.
• Sending transactional notifications such as deposit confirmations, withdrawal approvals, bonus credits, and account security alerts.

2.2 Legal and Regulatory Compliance

• Complying with PAGCOR (Philippine Amusement and Gaming Corporation) licensing requirements and reporting obligations.
• Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks to prevent financial crimes, fraud, and identity theft.
• Detecting and preventing underage gambling, problem gambling, and self-excluded players from accessing our platform.
• Responding to lawful requests from government authorities, regulators, and law enforcement agencies.
• Maintaining audit logs and transaction records as required by Philippine gaming and financial regulations.

2.3 Marketing and Promotions

• Sending you promotional offers, welcome bonuses, reload bonuses, cashback rewards, free spins, and tournament invitations tailored to your gaming preferences.
• Informing you about new game releases (such as new JILI slots or live dealer tables), feature updates, and platform improvements.
• Conducting surveys, contests, and giveaways to enhance player engagement and gather feedback.
• Delivering targeted advertising through email, SMS, and push notifications (you can opt out at any time through your account settings).

2.4 Platform Improvement and Analytics

• Analyzing user behavior, gameplay patterns, and feature usage to optimize our website performance and mobile experience.
• Testing new games, payment methods (like new e-wallet integrations), and user interface designs.
• Improving our recommendation engine to suggest games (bingo, slots, live dealer) and betting options (sports odds, esports markets) that match your interests.
• Monitoring platform security, identifying suspicious activity, and preventing hacking, cheating, and bonus abuse.

2.5 Responsible Gaming and Player Protection

• Implementing responsible gaming tools such as deposit limits, session time reminders, self-exclusion options, and cooling-off periods.
• Identifying players at risk of problem gambling and proactively offering support resources and links to organizations like PAGCOR's responsible gaming programs.
• Enforcing account restrictions for self-excluded individuals and ensuring they cannot open new accounts.

3. How We Share Your Information

We may disclose your personal information to the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other financial institutions that facilitate deposits and withdrawals on your behalf.
• Game Providers: JILI Gaming, Evolution Gaming, Pragmatic Play, and other software providers whose games you play on our platform (these providers may collect anonymized gameplay data for their own analytics).
• Identity Verification Services: Third-party KYC and AML compliance providers that verify your identity documents and perform fraud checks.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms that help us manage player inquiries and support requests.
• Marketing and Analytics Partners: Email service providers, SMS gateways, affiliate networks, and analytics platforms (such as Google Analytics) that help us measure campaign performance and user engagement.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, and law enforcement bodies when required by law or when we believe disclosure is necessary to:

• Comply with a subpoena, court order, or legal process served on jiliu.
• Respond to PAGCOR audits, inspections, or regulatory inquiries.
• Protect jiliu's rights, property, or safety, as well as the rights and safety of our players and the public.
• Investigate suspected fraud, money laundering, bonus abuse, collusion, or other violations of our Terms & Conditions.
• Cooperate with anti-money laundering (AMLC) investigations and financial intelligence units in the Philippines.

3.3 Business Transfers

In the event that jiliu undergoes a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal data.

3.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such disclosure, for example, when you participate in co-branded promotions or link your social media accounts to your jiliu profile.

4. Data Security

jiliu takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols. Payment information and sensitive personal data are encrypted both in transit and at rest.
• Access Controls: We restrict access to personal information to authorized jiliu employees, contractors, and service providers who need to know that information to operate, develop, or improve our services. All personnel with access to player data are subject to strict confidentiality obligations.
• Firewall and Intrusion Detection: Our servers are protected by firewalls and intrusion detection systems that monitor for suspicious activity and block unauthorized access attempts.
• Regular Security Audits: We conduct regular internal and third-party security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses in our infrastructure.
• Secure Data Storage: Player data is stored on secure servers located in jurisdictions with strong data protection laws. We use redundant backups and disaster recovery procedures to ensure data availability and integrity.
• Account Security Features: We encourage all players to enable two-factor authentication (2FA), choose strong passwords, and never share their login credentials with others. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

While we use commercially reasonable efforts to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

5. Data Retention

jiliu retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: We retain your account information and transaction history for the duration of your active account and for a reasonable period thereafter to address any disputes, comply with regulatory obligations, and maintain our business records.
• Closed or Inactive Accounts: If you close your account or remain inactive for an extended period (typically 3 years or more), we may delete or anonymize your personal data, except where retention is required for legal, regulatory, or audit purposes.
• Legal and Compliance Records: Transaction records, identity verification documents, and compliance-related data are retained for at least 5 years from the date of the last transaction, as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Marketing Data: If you unsubscribe from our marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you again, but we will not use your data for promotional purposes.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

6. Your Privacy Rights

As a jiliu player, you have certain rights regarding your personal information under Philippine data protection laws (Data Privacy Act of 2012). These rights include:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view and update your account details, contact information, and payment preferences at any time by logging into your jiliu account and visiting the "My Profile" or "Account Settings" section. If you need a more detailed report of your data, contact our support team at [email protected].

6.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update your profile information directly in your account settings, or contact us for assistance with more complex changes (such as updating your registered name or date of birth, which may require additional verification).

6.3 Right to Deletion

You may request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent was the legal basis for processing). Please note that we may not be able to delete all of your information if we are required to retain it for legal, regulatory, or security reasons (such as fraud prevention, AML compliance, or dispute resolution).

6.4 Right to Object and Restrict Processing

You have the right to object to or restrict certain types of data processing, including:

• Marketing Communications: You can opt out of receiving promotional emails, SMS, and push notifications at any time by clicking the "unsubscribe" link in our emails, adjusting your notification preferences in your account settings, or contacting [email protected].
• Profiling and Automated Decision-Making: If you do not want us to use your data for personalized game recommendations or targeted advertising, you can adjust y I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? our privacy settings or contact our support team.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format (such as CSV or JSON). This allows you to transfer your data to another service provider if you choose. To request data portability, contact [email protected] with your request, and we will provide your data within 30 days.

6.6 Right to Withdraw Consent

Where we process your personal information based on your consent (such as marketing communications or optional data collection), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond to your request within 30 days and may ask you to verify your identity before processing your request to ensure the security of your personal information.

7. Cookies and Tracking Technologies

jiliu uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled. They enable core functionality such as user authentication, session management, and secure payment processing.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. This data is aggregated and anonymous, and we use it to improve website performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language, currency, or game filters) and provide enhanced, personalized features.
• Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or our advertising partners and can track your activity across multiple websites.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your ability to use certain features of our website, such as staying logged in or accessing your account dashboard.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications (such as payment processors, social media platforms, or affiliate partners). jiliu is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you interact with, as their data handling practices may differ from ours.

When you use third-party payment methods like GCash, PayMaya, or bank transfers, those providers may collect additional information about your transactions according to their own privacy policies. jiliu does not control or have access to all information collected by these third parties.

9. Children's Privacy

jiliu is committed to protecting the privacy of minors and complying with Philippine laws regarding underage gambling. Our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21.

If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account. If you believe that a minor has registered on our platform or provided us with personal information, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and ensure that minors do not access gambling websites or create accounts on platforms like jiliu.

10. International Data Transfers

jiliu primarily operates within the Philippines and serves Filipino players. However, some of our service providers, game developers, and technology partners may be located outside the Philippines, including in jurisdictions such as Europe, Asia, and North America.

When we transfer your personal information to recipients in other countries, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards. These safeguards may include:

• Standard contractual clauses approved by the Philippine National Privacy Commission.
• Binding corporate rules for intra-group transfers within multinational organizations.
• Adequacy decisions recognizing that the recipient country provides an adequate level of data protection.
• Your explicit consent to the international transfer.

By using jiliu's services, you acknowledge and agree that your personal information may be transferred to and processed in countries outside the Philippines for the purposes described in this Privacy Policy.

11. Changes to This Privacy Policy

jiliu reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of this page.
• Sending you an email notification to the address associated with your account (if the changes are significant).
• Displaying a prominent notice on our website or within your account dashboard.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of jiliu's services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our Data Protection Officer and customer support team:

jiliu Privacy Team
Email: [email protected]
Available: 24/7 via Live Chat (accessible when logged into your account)
Response Time: We aim to respond to all privacy inquiries within 48 hours.

For urgent account security matters, such as suspected unauthorized access or data breaches affecting your account, please contact us immediately through our live chat support or email us with "URGENT SECURITY" in the subject line.