Terms & Conditions – jiliu Online Casino Philippines

1. Acceptance of Terms

By creating an account on jiliu, accessing the Website, or using any of our gaming services, you expressly agree to be bound by these Terms and Conditions, our Privacy Policy, and all other rules, policies, and procedures published on the Website. These terms apply to all users accessing our platform from the Philippines and any other jurisdiction where our services are legally permitted.

jiliu operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). All gaming activities on our platform are subject to Philippine gaming laws and regulations. We reserve the right to refuse service to any person or jurisdiction where online gaming is prohibited by law.

Your continued use of jiliu services following any modification to these Terms constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register an account and participate in gaming activities on jiliu. This age restriction is mandated by Philippine law governing casino-style gambling. By registering, you represent and warrant that you meet this minimum age requirement. jiliu reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in account suspension and forfeiture of funds.

2.2 Jurisdiction and Legal Capacity

You must be located in a jurisdiction where online gambling is legal and must have the legal capacity to enter into binding contracts. You are solely responsible for determining whether your use of jiliu complies with applicable local laws. We do not accept players from jurisdictions where online gaming is prohibited, and we reserve the right to restrict access from certain territories.

2.3 Account Registration Requirements

To register an account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, valid email address, and mobile phone number. You may only register one account per person. Multiple accounts, duplicate accounts, or accounts registered under false information will be closed, and all associated funds may be forfeited.

2.4 Identity Verification

jiliu employs Know Your Customer (KYC) procedures in compliance with anti-money laundering (AML) regulations. We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Withdrawals may be delayed or denied until satisfactory verification is completed.

3. Account Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account information with any third party. Any activity conducted through your account is deemed to be authorized by you, and you bear full responsibility for all transactions, bets, and deposits made using your credentials.

3.2 Unauthorized Access

You must immediately notify jiliu customer support if you become aware of any unauthorized access to your account or any security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized use of your account, except where such unauthorized use results from our gross negligence or willful misconduct.

3.3 Account Information Accuracy

You must ensure that all information provided during registration and maintained in your account profile remains accurate and up to date. You are required to notify us promptly of any changes to your contact information, payment methods, or personal details. Failure to maintain accurate information may result in account suspension or closure.

4. Deposits and Payments

4.1 Accepted Payment Methods

jiliu accepts deposits via GCash, PayMaya, bank transfer (BPI, BDO, Metrobank, UnionBank), and other payment methods approved by the Company. All deposits are processed in Philippine Pesos (PHP). The minimum deposit amount is ₱100, and maximum deposit limits vary by payment method and player VIP tier.

4.2 Deposit Processing

Deposits made via e-wallet services such as GCash and PayMaya are processed instantly and credited to your account within 30 seconds. Bank transfers may take 5 to 30 minutes depending on the issuing bank's processing times. jiliu does not charge deposit fees; however, your payment provider may impose transaction charges.

4.3 Source of Funds

You warrant that all funds deposited into your jiliu account are derived from legitimate sources and are not the proceeds of any illegal activity. We reserve the right to investigate the source of funds and to request supporting documentation. Suspicious transactions will be reported to relevant authorities in accordance with Philippine AML regulations.

4.4 Failed or Reversed Deposits

In the event that a deposit is reversed, charged back, or otherwise unsuccessful after funds have been credited to your account and used for gaming, you authorize jiliu to deduct the corresponding amount from your account balance. If your balance is insufficient, you agree to reimburse us for the amount owed plus any associated fees or costs.

5. Withdrawals and Payouts

5.1 Withdrawal Requests

You may request a withdrawal of your account balance at any time, subject to completion of identity verification and satisfaction of any applicable wagering requirements. The minimum withdrawal amount is ₱500. Withdrawal requests are processed within 1 to 4 hours for verified accounts; first-time withdrawals may require additional processing time for verification purposes.

5.2 Withdrawal Methods

Withdrawals are processed using the same payment method used for deposit, unless otherwise approved by jiliu. GCash and PayMaya withdrawals are typically completed within 90 minutes. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. We do not charge withdrawal fees; however, your payment provider or bank may impose transaction charges.

5.3 Wagering Requirements

All deposits must be wagered at least once (1x) before withdrawal to comply with AML regulations. Bonus funds are subject to specific wagering requirements as detailed in the applicable promotion terms. Failure to meet wagering requirements will result in forfeiture of bonus funds and any associated winnings.

5.4 Withdrawal Limits

Standard withdrawal limits are ₱50,000 per transaction and ₱200,000 per week. VIP players may be eligible for higher withdrawal limits. We reserve the right to process large withdrawals in installments over multiple weeks. Progressive jackpot wins may be subject to separate payout schedules as determined by the game provider.

6. Bonuses and Promotions

6.1 Bonus Terms

All bonuses, promotions, free spins, and other incentives offered by jiliu are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These terms are published on the Website and in promotional communications. It is your responsibility to read and understand the applicable terms before claiming any bonus.

6.2 Bonus Abuse

jiliu prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses, collusion with other players, betting patterns designed to exploit bonus terms, and any other activity deemed unfair or fraudulent. We reserve the right to void bonuses, cancel winnings, and close accounts suspected of bonus abuse.

6.3 Withdrawal Restrictions on Bonuses

Bonus funds cannot be withdrawn until all wagering requirements are met. Attempting to withdraw before satisfying wagering requirements will result in forfeiture of the bonus and any winnings generated from the bonus. Only funds meeting the definition of "withdrawable balance" as defined in your account dashboard may be cashed out.

7. Gaming Rules and Fair Play

7.1 Game Integrity

All games offered on jiliu are provided by licensed third-party suppliers and use certified Random Number Generators (RNG) to ensure fair and random outcomes. Live dealer games are streamed from regulated studios and follow standard casino rules. We do not manipulate game results or odds. Return-to-Player (RTP) percentages are published for all games where applicable.

7.2 Game Rules

Each game has specific rules, paytables, and betting limits published within the game interface. It is your responsibility to understand the rules of any game before placing real money bets. In the event of a dispute regarding game rules, the official rules published by the game provider shall prevail.

7.3 Malfunctions and Technical Errors

In the event of a game malfunction, technical error, or incorrect payout, jiliu reserves the right to void affected bets and correct account balances. You must immediately report any suspected errors to customer support. Continued play after discovering a malfunction may result in voiding of all subsequent bets and winnings.

7.4 Bet Settlement

All bets are final once accepted by the system. You cannot cancel or modify a bet after it has been placed. In rare cases where a bet is accepted in error (e.g., after an event has started, at incorrect odds), we reserve the right to void the bet and refund the stake.

8. Prohibited Activities

The following activities are strictly prohibited on jiliu and may result in immediate account closure, forfeiture of funds, and legal action:

• Using the platform for money laundering, fraud, or any illegal activity
• Creating multiple accounts or allowing others to use your account
• Using automated betting software, bots, or other cheating devices
• Colluding with other players or engaging in coordinated betting
• Exploiting software bugs, glitches, or errors for personal gain
• Providing false information during registration or verification
• Chargebacks or fraudulent payment disputes
• Abusive, threatening, or harassing behavior toward staff or other players
• Attempting to reverse-engineer, hack, or compromise our platform security
• Registering an account while being under 21 years of age

9. Intellectual Property

All content on the jiliu Website, including but not limited to text, graphics, logos, images, software, game interfaces, and audio-visual materials, is the property of jiliu or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal gaming purposes only. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by Philippine law, jiliu, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or gaming services, including but not limited to loss of profits, loss of data, or loss of goodwill. Our total liability to you for any claims arising from these Terms or your use of jiliu shall not exceed the amount of deposits you have made in the six (6) months preceding the claim.

We do not guarantee uninterrupted or error-free operation of the Website. We are not responsible for losses resulting from internet connectivity issues, server downtime, software malfunctions, or force majeure events beyond our reasonable control.

11. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between you and jiliu customer support. If the dispute cannot be resolved within thirty (30) days, either party may pursue resolution through binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI).

The arbitration shall be conducted in Metro Manila, Philippines, in the English language. The decision of the arbitrator shall be final and binding on both parties. Notwithstanding the foregoing, jiliu reserves the right to seek injunctive or equitable relief in a court of competent jurisdiction to prevent unauthorized use of intellectual property or breach of confidentiality obligations.

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

12. Termination and Account Closure

12.1 Voluntary Closure

You may close your account at any time by contacting jiliu customer support. Upon closure, any remaining balance will be processed for withdrawal using your registered payment method, provided all verification requirements have been met and no outstanding wagering obligations remain.

12.2 Account Suspension and Termination by jiliu

jiliu reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, if we determine that you have violated these Terms and Conditions, engaged in fraudulent activity, or if required to do so by applicable law or regulatory authority. In cases of confirmed fraud or Terms violation, your account balance may be forfeited.

12.3 Self-Exclusion

jiliu is committed to responsible gaming. If you wish to self-exclude from our platform, you may contact our support team to activate a self-exclusion period of 6 months, 1 year, or permanent exclusion. During the self-exclusion period, you will not be permitted to open a new account, and we will take all reasonable steps to enforce this restriction. For more information, please visit our Responsible Gaming page.

13. Amendments to Terms

jiliu reserves the right to modify, update, or replace these Terms and Conditions at any time. Changes will take effect immediately upon publication on the Website. We will make reasonable efforts to notify registered users of material changes via email or in-platform notification. Your continued use of our services following notification of changes constitutes your acceptance of the updated Terms.

We recommend that you review these Terms regularly. If you do not agree with any updated provisions, you must cease using our services and request account closure.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact jiliu through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Website
• Response Time: We aim to respond to all inquiries within 24 hours

For responsible gaming concerns, crisis support, or self-exclusion requests, please visit our Responsible Gaming page or contact our dedicated support team directly.